1. If there is a quality issues, who can I contact?
You contact our salesman immediately, and we will sort it out within 3 days.

2. Do I have to capture a photo of the defects item? I might not able to get a clear shoot.
Yes, we hope you will able to provide a defects item. If you are in urgent, you can first inform us, let us investigate your case and we will provide you some answer. If the photo is not clear, we can still use it as reference for our investigation and provide you the best answer.

3. When there is quality issue, who bear the cost of shipping for returns?
When there is low number of items having quality issue, customers bear the return shipping cost. This seems unfair but please be understand we have already make lots of adjustment on the cost and providing the best quality of products with a fair price, therefore any extra charges, it should be the responsible by the customer. However, if there are a large number of items in quality issue, we will responsible for the shipping cost for returns. We will always having a strict inspection on our quality and will lowered the loss of our customers.

4. Do you any standard of quality?
Our company is qualifying under some standard of quality. Due to this is company private documents, we could disclose this quality test standard and policy.

5. I wanted to request a refund, what is the process?
You just do it by contact our salesman. Please don’t freeze our PayPal account fund. By doing this, we will have a bad record; this will directly affect our goodwill. We will give our best effort to sort out your problem and make the refund to you within 3 to 5 working days.

6. I wanted to get a refund by freezing my payment that transferred to you PayPal account, can I do this?
No, you can’t. We will use our PayPal account to make the refund, please don’t freeze the payment.

7. If I’m going to make a return, what is your address?
China, Guang Dong province, Shan Wei city, Hai Feng county, Mei long town, ckee jewelry trading plaza, CKEE, dispatch department, post code:516447.

If you are afraid on undelivered, please print the above Chinese character and stick it on the parcel.

中国广东汕尾市海丰县梅陇镇三凯首饰世贸园 三凯公司 物流部

8. I want to make a complain to my salesman, how?
Please email to: Kevin@biillii.com